All sales are final. Due to the sensitive nature of research compounds, we do not accept returns or exchanges once an order has been shipped. We are unable to accept returned products for health, safety, and regulatory reasons.

If your order arrives damaged, or if you receive the wrong product, please contact us within 7 days of receiving your order. To process your claim, we may require:

• Photographic evidence of the damage or incorrect product
• Your order number
• A brief description of the issue

If a product arrives damaged or there is a verified quality concern, Axis Direct Labs will review the issue and may provide a replacement or other appropriate resolution.

If your tracking information shows your order was delivered but you have not received it, please contact us within 7 days of the marked delivery date. We will investigate with the carrier and work toward a resolution.

If a refund is approved, it will be returned to the original payment method whenever possible. If that is not possible, Axis Direct Labs may issue a replacement product, store credit, or another mutually agreed resolution.

Orders may be cancelled only if they have not yet been processed for shipment. Once an order has been packed or shipped, it cannot be cancelled. To request a cancellation, contact us immediately after placing your order.

If you initiate a chargeback without first contacting us to resolve an issue, we reserve the right to dispute the chargeback and provide transaction evidence to the payment processor. We encourage customers to contact us directly to resolve any concerns.

For refund or order-related inquiries, please contact us through our Contact page with your order number and a description of your concern. We aim to respond within 1–2 business days.